In the rare event that the secure browser or test becomes unresponsive, you can force-quit the secure browser. To force the secure browser to close, use the keyboard command for your operating system as shown below. This action logs the student out of the test. When the secure browser is opened again, the student logs back in to resume testing.
|Operating System ||Key Combination|
|Windows* ||Ctrl + Alt + Shift + F10|
|Mac OS X* ||Ctrl + Alt + Shift + F10. The Ctrl key may appear as Control, Ctrl, or "|
|Linux ||Ctrl + Alt + Shift + Esc|
*If you are using a laptop or notebook, you may need to press Function before pressing F10.
|Caution: ||The secure browser hides features such as the Windows task bar or Mac OS X dock. If the secure browser is not closed correctly, then the task bar or dock may not reappear correctly, requiring you to reboot the device. Avoid using a force-quit command if possible.|
Force-quit commands do not exist for the secure browser for iOS, Chrome OS, and Android devices.
- iOS: To exit Guided Access, triple-click the Home button, then close the app as you would any other iOS app.
- Chrome OS: To exit the secure browser, press Ctrl + Shift + S.
- Android: To close the secure browser, tap the menu button in the upper-right corner and select Exit.