Frequently Asked Questions about Account Information/Passwords
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Frequently Asked Questions about Account Information/Passwords

What to do if I did not receive the email to reset my password?

Check your spam folder to make sure your email provider did not categorize it as “junk” mail. If it's been longer than 15 minutes since the email was sent, you can request another email with the temporary password by going to the Forgot Your Password? section of the login page. If you still do not have an email, contact your School Coordinator to make sure your account has been created in the Test Information Distribution Engine (TIDE).    

How do I reset my password?

If you forgot your password, you can reset it. Click the Forgot Your Password? link from the system login page and then enter your email address in the Email Address field on the subsequent page. You will receive an email with a link to reset your password. The link must be opened within fifteen minutes.

How do I get another password reset email if the reset password link has expired?

If you did not log in within fifteen minutes of receiving the first password email and activate your account, you can request another email by accessing the Forgot Your Password? section of the login page and enter your email address. You will receive new temporary password email. If you enter an invalid email address, contact your School Coordinator to confirm the email address used when creating your account.  

How do I get an account to access the South Dakota Assessments Systems?

If you are a user who was recently added to the Test Information Distribution Engine (TIDE), you should receive an e-mail that contains a link to log in to South Dakota Assessments systems. You must access the link within fifteen minutes of receiving the email in order to activate your account. You must update your password and select and answer a security question. If you need to reset your password for the new school year, go to the First Time Login This School Year? section of the login page and enter the email address associated with your account. You will receive a link to reset your password. 

Why is my account locked?

If you enter your password incorrectly five times, your account is locked. You will be able to access your account after 10 minutes. If you need to immediately access your account, please contact the Help Desk.

What do I do if my email address has changed, but I want to access my old account information (rosters, school affiliations, etc.)?

Depending upon the steps you have already taken with your old TIDE account profile, you have a few options. Please refer to the scenarios below:  //Scenario – Old TIDE Account Only:  You have a TIDE account with the old email address and new email address (without a second TIDE account)/Next Steps: Contact the Help Desk. We will ensure that all current rosters and access are moved over to the new email address. No other action is needed.  //Scenario – Two TIDE Accounts:  You have a TIDE account with the old email address and a second TIDE account with the new email address./Next Steps: Contact the Help Desk. We will ensure that all current rosters and access are moved over to the new email address. We will not delete the old account from the system. We can give you the exact profile information needed to request that a School or District Coordinator delete your account.  //Scenario – New TIDE Account: You have a TIDE account with the new email address and have already deleted the TIDE account the old email address./Next Steps: The School Coordinator (SC) must manually re-associate the user to all the appropriate rosters and school affiliation for the TIDE account with the new email. It is not possible for the Help Desk or any higher-level user to restore the TIDE account with the old email address or their rosters.

Should I have a School Coordinator or a Teacher/Proctor role in TIDE?

Account roles TIDE are based on one's jurisdiction. For example, a district user can users or students pertaining to his or her district while a school-level user can only see users or students included in the school or roster. 

School Coordinators have general oversight responsibilities for all administration activities in their school and for all Proctors (PRs) or Teachers (TEs), which is not limited to:

  • adding Proctors (PRs) and Teachers (TEs) in TIDE;
  • identifying PRs/TEs and ensuring they are properly trained;
  • coordinating with PRs/TEs so they administer all assessments and monitoring test progress through reports;
  • entering and/or verifying test settings for students; or
  • creating rosters for PRs and TEs so they can proctor tests or view scores (TEs only).

If you are a teacher or administrator who is responsible for training, account management, roster creation, testing (including appeals) for all schools in your district, you should be given a TIDE account as a School Coordinator (SC).

If you are a teacher who  proctors tests in multiple schools and needs access to student reports, you should be given a TIDE account a Teacher (TE) user role with access to only the specific schools you are testing or reporting. Although you may proctor a test for any student in school, you will only see that student's results if you and the student are in the same roster.

If you are teacher who proctors tests across multiple schools and do not need to see student reports, you should be given a TIDE account as a Proctor (PR) user role with access to only the specific schools you proctor. You may proctor a test for any student in the school(s) you are affiliated with in TIDE. The PR role should be only explicitly assigned if a user should not have access to score report data otherwise all users should be given the TE Role.

For more information, refer to the User Roles and System Access document available on the portal. If you need your TIDE role updated, contact your district or school coordinator.

Why isn't the sound working in the Student Interface after passing the AV check?

A feature in Windows automatically lowers or mutes the volume of some apps if Windows detects audio recording. This section describes how to disable automatic volume reduction.

To disable automatic volume reduction:

  1. Open the Start Menu.
  2. Open the Control Panel.
  3. Select Sound. The Sound window will open.
  4. Select the Communications tab.
  5. By default, the option to “Reduce the volume of other sounds by 80%” is selected. Change this to Do nothing.
  6. Select OK.

What are the 2020-2021 assessment windows?

ELA and Math Assessment Windows

  • Interim IAB: August 17, 2020 - May 7, 2021
  • Interim FIAB: August 17, 2020 - May 7, 2021
  • Interim ICA: August 17, 2020 – March 7, 2021
  • Practice & Training: September 14, 2020 - May 7, 2021
  • Summative Online: March 8, 2021 - May 7, 2021

Science (SDSA) Assessment Windows

  • Interim: August 17, 2020 - May 7, 2021
  • Practice: October 15, 2020 - May 7, 2021
  • Summative Online: March 8, 2021 - May 7, 2021

Science Alternate (SDSAA) Assessment Windows

  • Sample test: September 14, 2020 - May 7, 2021
  • Summative Online: March 8, 2021 - May 7, 2021